Senior Business Analyst – Global Network Support

DHL Express - a company that connects people

What makes DHL great? Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World's Best Workplace by Great Place to Work and Fortune Magazine
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.
Start YOUR career with DHL today…
We are looking for a
Senior Business Analyst – Global Network Support
based in Diegem, Belgium. The job holder will be responsible for supporting the design, development and deployment of the whole suit of Global Network Support Group (including applications and reporting).

How will you contribute to the success of DHL?

• To support in creating and communicating roadmaps with clear timelines in agreement with key stakeholders.
• To liaise with key stakeholders to understand, analyze, document and prioritize business problems, opportunities and requirements (BRS, User story, CR, etc.) prior to handing over to IT/suppliers.
• Support in preparation, coordination and execution of User Acceptance Testing (UAT) for each development cycle (pre-testing, UAT test plan, issue log, etc.)
• Support in preparation, coordination and execution of Release To Production (RTP) activities. This includes documentation (bulletins, user manuals, how to, etc. ), training (webinar, NWOW sessions, etc.).
• Support global roll-out of the whole suit of Global Network Support Group and provide business support (front line support for issues raised, etc.) for key stakeholders.

Do you have what it takes?

• Fluent in spoken and written English with well-developed communication skills.
• Minimum of 3 years' experience in an analytical, project orientated or wide operations role.
• In depth knowledge of DHL Express Operations, Aviation and Network Management including operational systems (NMIV, OCNT, RCTS, etc.) and project management tools (Confluence, JIRA, etc.) is preferable.
• Highly motivated with an ability to manage varying workloads against timescales.
• Proven experience in data analysis with highly developed analytical thinking and problem solving skills
• Experience in liaising with senior managers both within the organization and outside.

What we offer

• Strong career support in an international environment
• Multivarious benefit program
• Access to comprehensive learning programs